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Customer Retention Strategies
Tifiani Cook
Everest Online
MAR 2305 – 9
June 1, 2014

Customer Retention Strategies
Assume you are doing a classroom figure on customer retention strategies. Reread your responses to the What Do You Think? questions that you completed completely through this chapter. 1.What are some service attitudes and practices that further retaining customers? Customer retention refer to a strategy with the purpose of doing the whole that it takes to keep a visitors’s current customers on a ~ing term basis (Gibson, 2012). Retaining customers is enabled ~ dint of. excellent customer service that produces ~ people positive benefits for the organization. Retaining customers end effective customer service enables easier expansion, indirectly and directly. When the customers are glad gladdened and satisfied then the staff is charmed as well (2009). You can improve the purchaser stimulation by offering discounts, promotions and having smart sales efforts will keep a consanguinity with your customer and attract them to greater amount of of the products or service you put up to sale. Upon the organization, you can keenly counsellor the customers for signs of wearing away such as a decrease/increase in calls. If you expand a precise campaign strategy then you be pleased prevent high risk customers and you desire be able to retain in greater quantity swiftly manner. When you can improve the nicety and clarity of your billing trial, you can go a long practice toward minimizing customer worry. Increasing the divinity of the service organization and the sales team to appeal customer complaints promptly and offer restraint-oriented promotions are other ways to compose dissatisfied customers. When doing this, you are addressing the key sources of purchaser dissatisfaction (2011). 2.What service issues be under the necessity of be carefully addressed by the CSRs to hire customers over a long period of time? An hot, dissatisfied customer. When dealing with these customers, attend to what they have to take for granted while they explain their...

Running Head: CUSTOMER RETENTION STRATEGIES 1

Customer Retention Strategies

Tifiani Cook

Everest Online

MAR 2305 – 9

June 1, 2014

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